I paid, but I cannot find my downloads
Go back to the thank-you page from checkout and refresh once. If the downloads still do not appear, contact support with your purchase email and product name.
Support
Need help with your AI Mastery Hub product?
If access, downloads, checkout, or billing did not work the way they should, we will help you get pointed in the right direction. Use the same email address you used at checkout whenever possible.
A download link expired or failed
Download links are secure and time-limited. Return to your thank-you page or secure library to generate a fresh link. If that does not work, contact support.
I used the wrong email address
Send the purchase email, the correct email, and the product name. We will review and help restore access when the purchase can be verified.
I may have purchased twice
Send the purchase email and approximate purchase time. Duplicate purchases and clear billing mistakes are reviewed case by case.
What to include in your message
- The email address used at checkout.
- The product name, such as The Confident Prompt Vault.
- A short description of the issue.
- If relevant, the last four digits of the payment card or the approximate purchase time. Do not send full card numbers.
- Screenshots are helpful, but remove any sensitive information before sending.
Contact support
Send your message here. Replies go to the email address you enter.
Please do not send passwords, full payment card numbers, API keys, or private business credentials. The AI Mastery Hub does not need those details to help with product access.