Refund Policy

Digital product access

The AI Mastery Hub sells digital products that may be delivered immediately after purchase through secure checkout redirects, private download links, email, or a customer library. Because digital files can be accessed right away, purchases are generally final once access has been delivered.

Access problems

If you purchased a product and cannot access your files, contact support so we can help. In most cases we can restore access, regenerate download links, confirm the purchase email, or help you find the correct thank-you page.

• Use the same email address you entered at checkout.
• Include the product name and a short description of what happened.
• If you used the wrong email address, include both the purchase email and the correct email.

Duplicate purchases and billing mistakes

If you believe you were charged twice, purchased the wrong product, or there was a billing mistake, contact support with the purchase email and product name. We review duplicate charges and clear billing errors case by case.

When refunds may be considered

Refunds are not guaranteed for downloaded or accessed digital products, but we may review reasonable requests case by case, especially when there is a duplicate purchase, technical delivery failure we cannot resolve, or another clear billing issue.

Payment disputes

If a payment is refunded, disputed, reversed, or marked fraudulent, product access may be disabled. If you believe that happened by mistake, contact support and we will review the purchase status.

Contact support

For access, billing, or refund questions, use the support page at /support.